FAQ

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[vc_tta_section title=”Can I send my order to a different address?” tab_id=”faq-1″]
[vc_column_text]Yes, we are happy to delivery your order to an address that is different to your normal billing address. To do this, simply enter the desired delivery address during checkout process. As such, please ensure that you have checked all details is accurate prior to submitting your order for processing.[/vc_column_text]
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[vc_tta_section title=”Can I change my address after success placed order?” tab_id=”faq-2″]
[vc_column_text]We regret to inform that any changes once email confirmation of your order has been sent out, we will not be able to changes anything as it is ready to be dispatched for delivery.[/vc_column_text]
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[vc_tta_section title=”Can I change/cancel my order after I have placed it?” tab_id=”faq-3″]
[vc_column_text]We regret to inform that any changes or cancellations once email confirmation of your order has been sent out, we will not be able to change or cancel your order as it is ready to be dispatched for delivery.[/vc_column_text]
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[vc_tta_section title=”Do you offer self-collection services?” tab_id=”faq-4″]
[vc_column_text]You may self-collect the item from ANC or at the office.[/vc_column_text]
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[vc_tta_section title=”How quickly will my delivery arrive?” tab_id=”faq-5″]
[vc_column_text]Delivery will reach your doorstep within 1-2 working days after the order is successfully placed.[/vc_column_text]
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[vc_tta_section title=”Are there any domestic areas that JCI Malaysia Shop does not deliver to?” tab_id=”faq-6″]
[vc_column_text]We shipping our item all over Malaysia area using Pos Laju[/vc_column_text]
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[vc_tta_section title=”Do you offer free shipping?” tab_id=”faq-7″]
[vc_column_text]Unfortunately, we do not offer free shipping but you may self-collect the item at ANC or our office.[/vc_column_text]
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[vc_tta_section title=”What if I am not at home when my parcel arrived?” tab_id=”faq-8″]
[vc_column_text]Drivers will contact you to ensure the time is aligned with you before delivery. If not, you will receive either a notice slip indicating that you can call or email for re-delivery arrangements. The best way to ensure a successful delivery is to provide us with the address that you will be at during our delivery time from Monday to Sunday (10am – 7pm).[/vc_column_text]
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[vc_tta_section title=”What happens if my parcel is damaged when it arrives?” tab_id=”faq-9″]
[vc_column_text]It should not be accepted and return to our delivery man if your parcel clearly shows signs of damage or leakage at the time of delivery. Your return request will be processed within 24 hours and deliver to you within 1-2 working days once request approved.[/vc_column_text]
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[vc_tta_section title=”Does JCI Malaysia Shop receive Returns?” tab_id=”faq-10″]
[vc_column_text]We do not receive any return and/or refund of our product unless it was incorrectly delivered or its packaging was damaged during transit, please let us know straight away by contacting us at [email protected] and make sure the return item is in a same condition as when it first arrived.[/vc_column_text]
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[vc_tta_section title=”I requested Returns, but I want to cancel my request.” tab_id=”faq-11″]
[vc_column_text]If your ‘Return’ request has not been approved by us yet, you can withdraw the request. If your ‘Return’ request has been already approved by us, please contact us at [email protected] to request Return Withdrawal process.[/vc_column_text]
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[vc_tta_section title=”How long does the Refunds Process usually take?” tab_id=”faq-12″]
[vc_column_text]Replacement of goods will reach your doorstep within 1-2 working days after we approved your return request.[/vc_column_text]
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[vc_tta_section title=”Can I refund in cash?” tab_id=”faq-13″]
[vc_column_text]Unfortunately, it cannot be refund in cash. Only available to replace in same items that you have ordered before.[/vc_column_text]
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